Outbound Customer Advisor

Outbound Customer Advisor

  • Full-Time
  • North West
  • Salary: £18000 per annum, Benefits: Plus monthly bonus

Our client has been deploying residential batteries and solar systems since 2010. We have helped our customers generate over 800,000 kWh (equivalent of £1m saving) of home-grown British sunshine power and installed just over 1,200 battery systems in the UK, making us the UK’s leading smart battery provider.

The Role
You will be making a number of calls to customers who have registered and made an enquiry through the website, The aim of the call is to take further details from the customer and ask a number of qualifying questions, Once all details have been gathered the customer is then passed over to the sales team. Please note this is not a sales role, No selling here ! 

Responsibilities;

  • Make outgoing calls to customers to ask qualifying questions
  • Keeping customers updated and warm through the sales process
  • Serve as a professional representative when dealing with customer communications: via phone, email, etc.
  • Possess strong knowledge of products and services to identify customer needs when qualifying them.
  • Document each call as per company and departmental policies and procedures.  
  • Demonstrate an aptitude for sales
  • Apply a positive customer service attitude in interactions with all customers.
  • Be able to establish positive rapport

Working hours are 9:30am – 18:00 / 11:00pm 19:30pm Mon – Friday + 1 Saturday per month

If you would like any further information then please `APPLY NOW` for immediate consideration

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