Customer Service Executive

Customer Service Executive

  • Full-Time
  • West Midlands
  • Salary: £17000 - £19000 per annum

Customer Services Executive-Customer Coordinator 
Reports to:                         Head of Operations
Location:                            Hampton In Arden, Solihull
Salary:                                £TBC (Competitive)Depending on Experience 
 Monday to Friday 9.00-5.30pm 
Great benefits!
The business founded in 2009  their mission was simple, to create highest quality products that people would actively seek out and remember. It’s a commitment that’s seen the business named as one of the UK’s fastest growing companies, as featured in The Sunday Times’ Fast Track Top 100 for the past four years. The business is growing fast, really fast, and we are seeking exceptional individual to join our entrepreneurial team. Are you ready for the challenge? Are you looking for a long term career in a thrivng business?
If so , this is the role for you…
 
 
THE ROLE
 
The main duties and responsibilities will be as follows:

  • Answers customer support messages via telephone, web or social media promptly to enhance the customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information confidential in line with GDPR regulations
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from the wider team to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction

  
THE CANDIDATE
 
Intelligent outgoing and engaging personality who is communicative and can positively represent a dynamic and high-profile brand.
 
SKILLS AND EXPERIENCE

  • Excellent communicating and listening skills
  • Customer Service Support Experience
  • Results-Driven and works exceptionally well as part of a team
  • Comfortable and capable working in a fast-paced high-pressured environment
  • Excellent communicating by phone and social media
  • Good with all Microsoft Office products including: Power Point, Word & Excel

 
ADDITIONAL INFORMATION:
 
Ideally within a 30-minute drive of HQ
Experience in a similar role with a fast-growing lifestyle brand
 
 
 Axis is a recruitment company.

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