Business Support Advisor -Order processing -Sales Support

Business Support Advisor -Order processing -Sales Support

  • Full-Time
  • South West
  • Salary: £21000 - £23000 per annum

Job Title: Business Support Advisor – Sales Processing -Order Processing 
Department: Business Support – Sales Process Team
Location:  Abingdon, Oxford
£20k Salary 
Normal working hours: Monday – Friday 8.30 am to 5.00 pm 
Income protection scheme 
Death in service 4 x salary
Pension – Employer contribution 5% of salary
Subsidised gym membership
Staff discount on the purchase of company products
Child care vouchers for first child up to school age
Free parking

If you want to work for a well known brand in a fast paced thriving business this could be the role for you? 
Overall Purpose:
The Business Support Department is the interface with consumers and retailers for all enquiries for both pre and post sales information. Within the Business Support department, the Sales Admin team focus on providing support to our retail customers (B2B) including processing orders, providing logistical information and product information to resolve enquiries and achieve to complete customer satisfaction.
This role includes close liaison with our retailers and external logistics operation as well as occasional end consumers. As well as maintaining retailer account relationship you will help to problem solve and continually promote the company ethos and brand reputation. Good communication and listening skills, as well as an eye for detail, are essential.
The Business Support Advisor is responsible for:
Daily management of relevant folders within the sales inbox
Engaging with retailers to advise and assist in their enquiries
Processing sales orders / returns / credits on Maginus (Smegs internal operating system)
Engaging with external Logistics teams as required
Updating all relevant databases and systems in relation to these processes
To be accountable for, and to manage and prioritise consumer issues
Liaise with other departments within the business to gather information
Reflect a customer focused culture in all aspects of customer telephone call handling and email responses
To maintain a professional image conducive to the culture and ethos of the Smeg brand.
Any other Business Support orientated duties as requested by your manager.    
You will have : 
Previous sales support order processing /  customer service or  admistration support experience
Be a confident team player
IT Literate 

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